ITALIAN FOOD STAR LTD (hereinafter referred to as “we,” “the Company,” or “ITALIAN FOOD STAR LTD”) values the protection of its customers’ personal information and privacy. This Privacy Policy explains how we may collect, use, store, and protect your relevant information when you visit our website, browse our food and beverage services, submit inquiries, or place orders.
By using this website or submitting relevant information to us, you indicate that you have read and understood this Privacy Policy.
- Information We Collect
Depending on how you use the website and services, we may collect the following types of information:
1.1 Contact Information
When you contact us through the website, submit an order, or make related inquiries, we may collect your name, email address, phone number, and other contact information that you voluntarily provide.
1.2 Order Information
If you purchase our food and beverage products or related services through the website, we may collect information related to the order, such as order details, order amount, order number, order time, and order status.
1.3 Delivery and Pickup Information
If your order involves delivery or a specified pickup arrangement, we may need to collect necessary delivery addresses, pickup information, or other information required to complete the order.
We will only use this information to the extent necessary to complete the relevant order or provide the service.
1.4 Payment Information
When you make an online payment, the payment may be processed by a third-party payment service provider.
We generally do not directly store complete bank card numbers, credit card security codes, or other complete payment credentials. Actual payment information is processed by the respective payment processing service provider in accordance with its own privacy policy and security standards.
1.5 Website Usage Information
When you visit this website, we may automatically collect certain technical information, such as IP address, browser type, device type, operating system, access time, visited pages, and website usage.
This information is primarily used for website operation, security maintenance, performance analysis, and improving user experience.
- How We Use Personal Information
We may use the information we collect for the following purposes:
Processing and managing your orders;
Providing takeout, pickup, and related catering services;
Responding to your inquiries, questions, and service requests;
Confirming orders and providing order status information;
Processing payments and related transactions;
Improving website functionality, menu display, and user experience;
Maintaining the normal operation of the website and information security;
Preventing fraud, unauthorized access, and other improper use;
Fulfilling obligations stipulated by applicable laws and regulations;
Sending you service-related information when properly authorized.
We will not use the information we collect for purposes clearly unrelated to the original purpose of collection, unless permitted by law or you have given appropriate authorization.
- Use of Order Information
When you place an order through our website, we need to use necessary personal information to complete the order.
For example, we may use your name, contact information, order details, and delivery or pickup information to confirm the order, prepare the meal, arrange delivery, or complete the pickup service.
We will only process this information to the extent reasonably necessary to complete the order and provide related services.
- Payment Services
To complete online payments, we may use third-party payment processing services.
Third-party payment service providers may collect and process payment-related information in accordance with their own privacy policies. During the payment process, some of your payment information may be submitted directly to the corresponding payment service provider, rather than being stored directly by us.
We recommend that you review their applicable privacy policies and terms of service when using third-party payment services.
- Information Sharing
In the normal course of business, we may share limited information with third parties providing related services when necessary.
These third parties may include:
Payment processing service providers;
Website hosting and technology service providers;
Order processing and related service providers;
Delivery or logistics service providers;
Website security and technical maintenance service providers;
Legal, regulatory, or governmental agencies.
We require relevant service providers to process information only to the extent necessary to provide the corresponding services and to take reasonable measures to protect personal information.
Unless required by law, required by order services, or authorized by you, we will not sell or disclose your personal information to unrelated third parties arbitrarily.
- Cookies and Similar Technologies
This website may use cookies and similar technologies to help the website function properly and improve user experience.
Cookies may be used to:
Remember basic website settings;
Maintain shopping or order-related functions;
Analyze website traffic;
Improve website performance;
Enhance website security.
You can manage or restrict cookies through your browser settings. However, if certain cookies are completely disabled, some website functions may not work properly.
- Data Security
We take reasonable technical and management measures to protect personal information and prevent unauthorized access, use, modification, disclosure, or loss.
However, no internet transmission or electronic storage method can guarantee absolute security. Therefore, while we take reasonable security measures, we cannot guarantee absolute security of information in all circumstances.
If an event occurs that may affect the security of personal information, we will take appropriate measures in accordance with applicable laws.
- Information Retention
We will retain personal information as needed for actual business operations and retain relevant information for reasonable periods, such as those required by law, for order processing, customer service, accounting records, and dispute resolution.
When relevant information no longer has the necessary business or legal purpose, we will delete, anonymize, or take other appropriate measures in accordance with applicable laws and the actual situation.
- Your Privacy Rights
Under applicable law, you may have some or all of the following rights:
To inquire about the personal information we hold about you;
To request correction of inaccurate or incomplete information;
To request the deletion of personal information, where applicable;
To request restrictions on the processing of certain personal information;
To object to specific information processing activities, where applicable;
To withdraw previously granted authorization;
To request an explanation of how your personal information is processed.
These rights may be subject to limitations imposed by applicable law, contractual obligations, or other lawful requirements.
If you wish to exercise these rights, you can contact us using the contact information published on the website.
- Third-Party Websites
Our website may contain links to third-party websites, payment platforms, or other external services.
When you visit a third-party website or use a third-party service, the processing of your personal information will be the responsibility of the respective third party.
We recommend that you read the privacy policies and terms of service provided by the third party before using the relevant services. We are not responsible for the privacy policies, content, or security measures of third-party websites.
- Children’s Privacy
Our services are primarily aimed at general consumers and do not primarily target children.
If we discover that a child’s personal information has been collected without proper authorization, we will take reasonable steps to process the relevant information in accordance with applicable laws.