Welcome to the ITALIAN FOOD STAR LTD website. We operate a takeaway restaurant and food truck, offering freshly prepared Italian cuisine, including classic pasta, wood-fired pizzas, and other food products. By using this website, browsing the menu, or submitting an order, you agree to the following terms:
- One-Time Purchase
All our food products are one-time purchases. Customers only pay for the current order; there are no automatic renewals, subscriptions, or recurring charges.
- Orders and Payment
Customers should confirm the accuracy of the dishes, quantities, prices, and pickup or delivery information before placing an order. After order submission, we will process it based on actual availability.
Customers are required to complete payment according to the amount displayed on the order page. Online payments may be processed by a third-party payment service provider; we will not ask customers to provide complete bank card passwords or security information through unofficial channels.
- Dishes and Availability
We strive to ensure the accuracy of the menu, prices, and food information on the website. As the food is prepared on-site, the actual appearance may differ reasonably from the images on the website.
Some dishes may be temporarily unavailable due to ingredient supply, business arrangements, or other practical reasons.
- Cancellation and Refund
Food orders are usually prepared according to customer requests. Therefore, if you need to cancel your order, please contact us as soon as possible.
If the order has not yet started production, we will assist with the cancellation based on the actual situation. Orders that have already started production or have been completed may not be cancelable.
For orders that meet the refund conditions, we will process them according to the applicable refund policy. Refunds are usually returned to the original payment method. The actual arrival time of the refund may be affected by the processing time of the bank or payment institution.
- Intellectual Property
The company name, brand logo, text, images, menu content, page content, and other materials on this website belong to ITALIAN FOOD STAR LTD or the relevant rights holders.
Unauthorized reproduction, modification, sale, republication, or use for commercial purposes is prohibited.
- Website Use
Customers should use this website legally and reasonably, and must not provide false information, engage in fraud, attack the website system, spread malicious programs, infringe on the rights of others, or engage in other illegal activities.
If a user is found to have violated these Terms, we may restrict their website access, cancel related orders, and take further action to the extent permitted by applicable law.
- Limitation of Liability
We will make reasonable efforts to provide stable catering and website services, but orders or services may be delayed or interrupted due to weather, traffic, supply, network failures, third-party services, or other factors beyond reasonable control.
To the maximum extent permitted by applicable law, we shall not be liable for any indirect or consequential damages arising from the aforementioned circumstances. These Terms do not affect the inescapable rights of consumers under the law.
- Dispute Resolution
In the event of a dispute regarding an order or service, customers are advised to contact us first to resolve the issue through amicable communication.
If the dispute cannot be resolved, the parties may resolve it through mediation, arbitration, or a court of competent jurisdiction in accordance with applicable law.
- Applicable Law
These Terms are governed by the laws of the United Kingdom. Any clause that conflicts with mandatory statutory rights of consumers shall be subject to the mandatory provisions of applicable law.
- Terms Updates
We may update these Terms based on changes in business, website functionality, or laws and regulations. The updated content will be published on the website and will be applicable from the date of publication.